Got a question?

An ID card and a driving licence held for at least 2 years. For companies also a company ID/tax ID. Foreign nationals: passport + international driving permit.

21 years with at least 2 years of driving experience. For selected categories (sports, premium) the minimum age is 25 years.

The deposit depends on the specific vehicle – currently from €100 to €500. You can see the exact amount on each vehicle and in your booking before you confirm it. We refund the deposit once the vehicle is returned undamaged.

You can pay for the rental and the deposit in three ways: by card online through our payment gateway, by bank transfer (we send you a QR code) or in cash on pickup. Companies pay by bank transfer using a QR code.

Yes – for cancellation 15+ days before pickup: 10% / min. €100. 8–14 days: 50% / min. €100. 1–7 days: 100%.

Standard 200 km/day. Excess mileage €0.15/km. Unlimited km for a surcharge of €15/day.

Yes, within the EU – except Bulgaria and Romania. For the Czech Republic, Austria or Hungary we offer motorway vignettes as an add-on service.

A Slovak motorway vignette, third-party liability insurance, 24/7 assistance within Slovakia, seasonal tyres and regular servicing.

Call our non-stop assistance line – we will help you resolve the situation right on the spot.

Yes, an additional driver costs +€3/day. They must meet the same conditions (age 21+, 2+ years of experience).

Stop and secure the scene. If anyone is injured, the culprit is unknown or the law requires it, call the police (158). Fill in the accident report, take photos of the scene and the vehicles, and report the accident to us within 24 hours. With the STANDARD package you pay for damage to the car in full — once we have itemised the damage in writing, we set off the deposit and you pay the rest. With the COMFORT or PREMIUM package you pay only an excess of 10% of the damage, at least €300 and at most €1,500.

We pay the fine straight away so that it does not increase and no problems arise with the authorities. We then send you an invoice for it together with an administrative fee of €20 (covering tracing, paperwork and payments in other currencies), a scan of the original fine and the contract showing you had the vehicle at that time.

Yes – the “After-hours pickup” service for €19.99. It must be arranged a day in advance.

A booster seat (€2/day), a seat up to 18 kg (€3/day), a seat 18–45 kg (€4/day). Please state the child's age/weight when booking.

STANDARD (included): third-party liability, assistance in Slovakia and the Slovak motorway vignette — you pay for damage to the car in full. COMFORT (+€4.99/day): additionally KASKO collision cover with a 10% excess (at least €300, at most €1,500) and a replacement car in case of a breakdown in Slovakia. PREMIUM (+€15.99/day): everything in Comfort plus towing and roadside repair throughout the EU.

Yes, if it is available. Call +421 907 633 517 – for an immediate booking we can handle the paperwork within 30 minutes.

Yes. When booking, provide your company ID and tax ID – we will issue an invoice with or without VAT depending on your VAT status.

Yes – for rentals of 30+ days the price is by agreement. Contact us for an individual offer.

Yes, online. You can pay by card through our payment gateway when booking or via a link we send you. We have no card terminal on site – you can pay in cash or by bank transfer, and we generate the QR code for you on the spot.

Free of charge 14+ days before pickup. 1–14 days: subject to vehicle availability, or rescheduling to a later date under the same conditions.

Scanning is an optional convenience – you take a photo of the document and we pre-fill the form so you don't have to type the details. The photo is used only to read the details and is deleted immediately after processing; it is never stored. We do not read the birth number. You can always fill in all details manually. More in our Privacy Policy.

No. We never take or keep your documents – by law an ID card may not be handed over or accepted as security. It is only used to verify your identity when signing the contract.

By law, renting a vehicle for a specific date is exempt from the 14-day right of withdrawal (services tied to a specific time). You can still cancel your booking at any time under our cancellation terms – if you cancel 15 or more days in advance, the cancellation fee is only 10%.

Write to info@pozicauto.sk or call us. We will deal with your complaint within 30 days at the latest. If you are not satisfied, you can turn to the Slovak Trade Inspection as the alternative dispute resolution body (www.soi.sk).

We refund the deposit once the vehicle is returned undamaged, in the same way you paid it – in cash, by bank transfer or through the payment gateway. If you would like a different refund method, just tell us when you return the vehicle.

We photograph the condition of the vehicle before handover. If you notice anything else, report it to our staff right away – it will be recorded in the handover report and will not be treated as damage caused by you.

Yes, the vehicles are fitted with a GPS device to protect our property. We do not track the location during the rental – we only access the data in case of an incident (theft, failure to return the vehicle, an accident or a breach of the contract terms). Our customers' privacy comes first. More in our Privacy Policy.

Yes. By arrangement we will deliver the vehicle anywhere in Slovakia – most often to Zvolen, Brezno and the Banská Bystrica area. We agree the delivery terms when you book on +421 907 633 517. You can of course also pick up the vehicle in person at our branch in Banská Bystrica (Zvolenská cesta 8) or in Štúrovo.