Rental terms

1. Who we are and how to contact us

The lessor of the vehicles and provider of the services presented on pozicauto.sk is the company identified below (the “lessor” or “we”). The lessee is the person who books or rents a vehicle from us (the “lessee” or “you”).

• Company name: Rival Slovakia s. r. o.
• Registered seat and address for written correspondence: Doležalova 15C, 821 04 Bratislava – Ružinov, Slovak Republic
• Company ID (IČO): 54 281 067 · Tax ID (DIČ): 2121618972 · VAT ID: SK2121618972
• Registration: Commercial Register of the Bratislava III City Court, section: Sro, insert no. 157285/B
• E-mail: info@pozicauto.sk · Phone: +421 907 633 517 · Web: www.pozicauto.sk
• You may file a complaint, a request for redress, any other notice and any claim arising from liability for defects of the service by e-mail at info@pozicauto.sk or in writing to the registered seat address stated above.
• Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk), the inspectorate competent for the place where the service is provided.
• Branches where vehicles are handed over: Banská Bystrica – Zvolenská cesta 8 and Štúrovo – Hlavná 71 (Aquario Shopping Center). Opening hours for customers: Monday – Friday 08:00 – 16:00.

2. What these terms cover

These general terms and conditions (the “T&C”) govern the mutual rights and obligations arising from short-term and long-term vehicle rental and from the additional services you order from us via pozicauto.sk, by phone, by e-mail or in person at our branch.

The T&C form an integral part of every booking and rental agreement. Where an individually negotiated written provision of the rental agreement differs from the T&C, the rental agreement prevails.

If the lessee is a consumer (a natural person not acting within their business activity), the relationship is governed by the Slovak Civil Code and by Act No. 108/2024 Coll. on consumer protection. For rentals for business purposes the relationship is governed by the Slovak Commercial Code; provisions of these T&C addressed expressly to consumers do not apply in such case.

Vehicle rental is a lease agreement under Section 663 et seq. of the Slovak Civil Code, or a means-of-transport lease agreement under Section 630 et seq. of the Slovak Commercial Code in the case of businesses.

3. How a booking and the agreement are formed

A booking created on the website is an order with an obligation to pay. Before you submit it you can see the final amount including VAT, the services selected, the amount of the deposit and these T&C.

After submitting it you will receive a “Booking received” e-mail — this confirms delivery of your order. The booking becomes binding only upon our confirmation (an e-mail or SMS approving the booking); until then we reserve the right not to accept the booking.

The rental agreement itself is concluded when the vehicle is handed over, by both parties signing it together with the handover protocol. The pre-contract for vehicle rental that we issue for a confirmed booking forms the binding basis for concluding the rental agreement.

• We may decline a booking in particular if the vehicle is not available for the requested period, if the lessee does not meet the conditions in Article 4, if the lessee has an outstanding debt towards us, or if the details in the booking are manifestly false or incomplete.
• Rentals of up to 365 days can be ordered online. Longer rentals are handled under an individual agreement.
• A booking made by phone or e-mail is formed in the same way — by our express confirmation of the dates, the vehicle and the price.
• The information provided before the booking is submitted forms an integral part of the agreement and may be changed only with the express consent of both parties.

4. Who may take over the vehicle

• The minimum age of the lessee and of the driver is 21 years; for selected classes (sports and premium vehicles) 25 years.
• A valid driving licence of the relevant category, held for at least 2 years. Category B is sufficient for all our vans up to 3.5 t.
• An identity document — identity card or passport. Foreign lessees: passport and a driving licence valid in the Slovak Republic (depending on the issuing country, also an international driving permit).
• Legal entities and sole traders: company ID, tax ID, where applicable an extract from the commercial or trade register, and proof of authorisation of the person taking over the vehicle.
• Documents are presented for inspection only, or for reading out the data with your consent. We never retain documents and never accept them as security.
• Only the lessee and the persons expressly named in the rental agreement may drive the vehicle. An additional driver can be added as an optional service (€3/day) and must meet the same conditions.
• Handing the vehicle over to a person not named in the agreement is not permitted. The lessee is fully liable for any damage caused by such a person.
• We apply the rental conditions equally regardless of the lessee’s nationality or place of residence within the European Union (Regulation (EU) 2018/302).
• We may refuse to hand over the vehicle if the lessee fails to present the required documents, does not meet the age requirement, or is evidently under the influence of alcohol or narcotics or otherwise unfit to drive. In such case the rules on cancellation by the lessee apply. However, if we confirmed the booking even though the data entered in it made it clear that the age requirement was not met, we will refund the entire amount paid without any cancellation fee.

5. The rental price and what it includes

The rental price is based on the vehicle’s daily rate according to the length of the rental — the longer the rental, the lower the daily rate. Current rates are shown with each vehicle and in the price list on the website; the rate displayed at the moment the booking is submitted applies.

One rental day is 24 hours from the time of handover. Each additional 24-hour block started counts as a further rental day.

For vans we also offer a short-term rate for a window of up to 4 hours (€39) — it applies on working days and only where the entire rental window is shorter than 4 hours. If the daily price would be lower, we charge the lower of the two.

For trailers and selected vehicles a tariff price list per time window applies instead of a daily rate; the specific tariffs are shown with the vehicle.

• Every rental includes: compulsory third-party liability insurance (PZP), the motorway vignette for the Slovak Republic, 24/7 roadside assistance within Slovakia, and a limit of 200 km for each rental day started (STANDARD package).
• A one-off Vehicle preparation item of €9.99 is always charged — exterior wash and interior cleaning and disinfection, checking and topping up of fluids, tyre pressure, safety check and delivery of a refuelled vehicle. This item is a mandatory part of the service and is shown in the price breakdown of every booking.
• Prices of vehicles and additional services are shown on the website excluding VAT. The final price including VAT at the statutory rate is displayed in the booking summary before submission and is stated on the invoice.
• The price does not include fuel, motorway vignettes outside Slovakia, parking, tolls, fines, or optional services you select beyond the STANDARD package.
• The minimum rental period is 1 day; for vans a short-term rental of up to 4 hours is also possible. The maximum rental period that can be ordered online is 365 days.
• Additional services (additional driver, unlimited kilometres, child seats, bicycle carrier, pick-up or return outside our premises or business hours, motorway vignettes for neighbouring countries) and the COMFORT and PREMIUM insurance packages are charged according to the price list published on the Services page: /sluzby. The price of the insurance packages depends on the vehicle class. The binding price is always the one shown in the booking summary before you submit it and stated on the invoice.
• Where a cost or fee cannot be determined in advance (for example actual damage or refuelling), we state the method of its calculation and charge it in the actual amount.
• We hand the vehicle over washed, technically fit, with a valid technical and emissions inspection, insurance and the mandatory equipment. Should it have a defect preventing its proper use, you have the rights set out in Article 15.

6. Kilometres and fuel

• The price includes 200 km for each rental day started. The limit is added up over the entire rental period, not per individual day.
• Kilometres above the limit are charged at €0.15/km (for selected electric vehicles €0.20/km — the rate is shown with the vehicle).
• Unlimited kilometres can be added as a service for €15/day.
• You take over the vehicle with a full tank (electric vehicle charged) and return it in the same state. Missing fuel will be topped up and recharged to you at the actual price together with the actual costs of topping it up.
• Filling the wrong type of fuel or charging contrary to the instructions is a breach of the agreement; the resulting damage, including towing and repair, is borne by the lessee.

7. Payment, deposit and invoice

You can pay for the rental in cash on handover, by bank transfer (including via a PAY by square QR code) or by payment card online. We charge no surcharge for the use of any particular means of payment.

Cash payments are accepted up to the limit set by Act No. 394/2012 Coll. on the restriction of cash payments; above that limit payment is possible by non-cash means only.

• The deposit (a refundable financial security) is €100 to €500 depending on the specific vehicle — the exact amount is shown with the vehicle, in the booking and in the pre-contract. The deposit is not part of the rental price.
• For vans and multi-seat vehicles the deposit is paid in advance (by QR transfer or card); for other vehicles it is paid on handover.
• We return the deposit without undue delay after the vehicle is returned and its condition jointly inspected — for non-cash payments as a rule within 5 business days, to the account from which it was paid.
• We may set off against the deposit only due and evidenced claims arising from the rental (for example the insurance excess in the event of damage, missing fuel, kilometres above the limit, fines and fees under Article 12). We will always itemise any set-off in writing and return the remainder.
• If the claims exceed the deposit, the lessee pays the difference; if the deposit is higher, we return the entire remainder.
• We issue invoices electronically and send them to the e-mail address given in the booking. For companies we state the company ID, tax ID and VAT ID as entered in the booking.

8. Handover and return of the vehicle

• You take over and return the vehicle at the selected branch (Banská Bystrica, Štúrovo) during opening hours, Monday – Friday 08:00 – 16:00.
• Handover or return outside opening hours (including weekends and public holidays) is possible by prior arrangement for a one-off fee of €19.99 for each such act. The same fee applies to handover or return outside our branches, at a place agreed in advance.
• On both handover and return we draw up a handover protocol and photo documentation of the condition of the vehicle, including the odometer and fuel level. Existing damage is recorded in the protocol — by signing the protocol you confirm that it is correct.
• You return the vehicle at the agreed time and place, with complete equipment, documents and keys, in a state of cleanliness comparable to that at handover.
• Late return: each 24-hour block started beyond the agreed time is charged as a further rental day at the applicable rate. If you fail to return the vehicle even after a written request, we are entitled to arrange for its return at the lessee’s expense and to claim damages; if the vehicle is withheld without legal grounds we will report the matter to the law enforcement authorities.
• We also offer contactless handover (the vehicle prepared at an agreed place, with photo documentation taken by the client or by our staff). The same rules on the condition of the vehicle and on liability apply to contactless handover.
• You may return the vehicle earlier than agreed; rent already paid for unused days is not refunded in such case unless we agree otherwise.

9. How the vehicle may be used

You must use the vehicle with ordinary care, for the purpose for which it is intended, and in accordance with the manufacturer’s instructions and the road traffic rules.

• It is not permitted to: hand the vehicle over to a third party or sublet it, drive it under the influence of alcohol, narcotics or psychotropic substances, use it for driver training, for competitions, test or speed drives, for taxi services or any other commercial carriage of passengers, drive it off public roads, or push or tow another vehicle.
• A trailer may be towed only with a vehicle fitted with a tow bar and only up to the weight permitted in the vehicle registration document.
• Only such cargo and quantity as the vehicle registration document permits may be transported. Carriage of dangerous, harmful, polluting or illegal items is prohibited.
• Smoking and the use of electronic cigarettes in the vehicle are prohibited. Please notify us in advance if you intend to transport animals — this is possible by agreement and with a suitable carrier.
• You must not interfere with the vehicle — modifications, alterations, fitting of accessories, repairs beyond what has been agreed, and any manipulation of the GPS unit or odometer are not permitted. Have any repair approved in advance; upon agreement and presentation of a receipt we will reimburse the evidenced costs.
• Lock the vehicle when leaving it, do not leave documents, keys or valuables inside, and keep checking fluids, tyre pressure and warning lights. Report any warning light or malfunction without delay — continuing to drive with a malfunction may cause damage borne by the lessee.
• Our vehicles are fitted with a GPS unit for the purpose of protecting our property and providing assistance. Details of the processing of location data are set out in the Privacy Policy: /gdpr

10. Travel abroad

• The vehicles are intended primarily for journeys within the Slovak Republic. Travel to European Union countries is permitted with the exception of Bulgaria and Romania; travel outside the EU only on the basis of prior written agreement.
• Notify us of travel abroad before taking over the vehicle. We will issue you an authorisation to drive the vehicle abroad; without it you may face problems during a police check.
• Motorway vignettes for the Czech Republic (€18.99), Austria (€19.99) and Hungary (€33.99) for 10 days can be purchased as an additional service. All other tolls, tunnel and city charges are borne by the lessee.
• For journeys outside Slovakia we recommend the PREMIUM package with assistance throughout the EU — assistance under the STANDARD and COMFORT packages is provided within Slovakia.
• Fines and penalties imposed abroad in respect of the rental period are borne by the lessee, including the administrative costs of processing them.

11. Insurance, incidents and the excess

Every vehicle carries compulsory third-party liability insurance (PZP). You choose the scope of cover by selecting an insurance package during booking; the packages are described in full on the Services page.

• STANDARD package (included in the rental price): compulsory third-party liability insurance, 24/7 assistance within Slovakia, Slovak motorway vignette.
• COMFORT package (surcharge): additionally collision damage insurance (CDW) with a 10% excess and a replacement vehicle in the event of a breakdown within Slovakia.
• PREMIUM package (surcharge): additionally enhanced assistance throughout the EU, guaranteed delivery of a replacement vehicle, priority handling, and extended cover for glass and tyres.
• The price of the COMFORT and PREMIUM packages depends on the vehicle class — the risk on a motorcycle or a premium car differs from that on an economy car. You will see the rate for a specific vehicle when booking it and on the Services page: /sluzby
• In the event of an accident, damage, theft or vandalism you must: secure the scene and the health of those involved, call the police whenever the law so requires (in particular injury, damage above the statutory threshold, an unknown culprit, theft, damage to third-party property), complete an accident report form, take photo documentation, and notify us and the assistance service without delay and no later than within 24 hours.
• Without a police report or an accident report form the insurer may refuse to pay; any uncovered damage is then borne by the lessee.
• In the event of theft of the vehicle you shall hand over the keys, the documents and the police report. If the lessee left the keys or documents in the vehicle, the insurer will usually refuse to pay and the damage is borne by the lessee.
• The lessee is liable for damage not covered by insurance — in particular damage caused under the influence of alcohol or narcotics, by gross negligence or by breach of these T&C, damage to the interior, loss of keys, documents or equipment, damage to tyres, rims and glass without the relevant cover, and damage not covered by the selected package.
• The excess under the selected package and any uncovered costs may be set off against the deposit under Article 7.

12. Fees, charges and fines

The items below represent compensation for the actual costs we incur as a result of a breach of obligations. We charge them only where a reason genuinely arises, and never in an amount higher than stated or than the actual damage evidenced.

• Handover or return outside opening hours or outside the branch: €19.99 per act.
• Kilometres above the daily limit: €0.15/km (selected electric vehicles €0.20/km).
• Excessive soiling of the interior beyond ordinary use: €30 as compensation for professional cleaning.
• Smoking in the vehicle: €100 plus the actual cost of disinfection and odour removal.
• Loss of or damage to a key, documents, registration plate or equipment: the actual cost of obtaining them, including towing where necessary.
• Topping up missing fuel: the actual price of the fuel and the cost of topping it up.
• Processing a fine or administrative charge imposed in respect of the rental period: a €25 administrative fee in addition to the fine itself.
• Returning the vehicle at a place other than agreed without our consent: the actual cost of relocating it.
• The lessee is liable for traffic offences and administrative delicts committed during the rental. As the operator of the vehicle we are obliged, under Section 6(5) of Act No. 8/2009 Coll. on road traffic, to disclose to the authority competent to investigate the offence the name, surname and address of the person to whom we entrusted the driving of the vehicle; the objective liability of the vehicle keeper follows from Section 6a of the same Act. If we pay a fine as the keeper, we will recharge it to the lessee together with the administrative fee.
• These fees do not relieve the lessee of the obligation to compensate actual damage exceeding their amount and, conversely, we never charge the lessee twice for the same item.

13. Changing, extending and cancelling a booking

You may cancel a booking at any time — by e-mail, by phone or in your customer account. The cancellation fee represents compensation for the costs we have incurred in connection with the booking and is determined by how many days before handover the cancellation reaches us:

• 15 or more days before handover: 10% of the booking price, minimum €100 (the minimum does not apply where the total booking price is €100 or less — in that case only the 10% applies).
• 8 – 14 days before handover: 50% of the booking price, minimum €100 (with the same exception for bookings of up to €100).
• 1 – 7 days before handover: 100% of the booking price.
• The cancellation fee will never exceed the booking price. Any remainder of a payment already made is refunded by the same means by which it was received, no later than within 14 days of cancellation. The deposit is always refunded in full.
• Changing the dates 14 or more days before handover is free of charge, subject to vehicle availability. We will try to accommodate later changes; where this is not possible, the cancellation terms apply.
• Extending the rental: submit your request no later than 6 hours before the agreed return, for a maximum of 30 days. An extension is subject to vehicle availability and to our confirmation; the price is recalculated according to the price band for the total rental length.
• If we cannot provide the vehicle for reasons on our side (for example damage caused by a previous lessee, a breakdown, force majeure), we will promptly offer you a replacement vehicle of a comparable class or refund the entire amount paid without any cancellation fee.
• We may also withdraw from the agreement during the rental if the lessee materially breaches these T&C or the rental agreement — in particular by using the vehicle contrary to Article 9, by failing to pay a due amount, or by providing false information. In such case the lessee must return the vehicle without delay.

14. The 14-day right of withdrawal does not apply

Vehicle rental for a precisely agreed period is among the services for which, under Section 19(1)(l) of Act No. 108/2024 Coll. on consumer protection, a consumer has no right to withdraw from a distance contract without giving a reason. By this information we expressly inform you that no 14-day right of withdrawal arises for you.

The provisions on distance contracts, including the right of withdrawal, do not apply at all to a contract for the carriage of passengers (airport transfers) — this follows from Section 13(6)(m) of the same Act. Cancellation of a confirmed transfer is governed by Article 18.

Cancellation of a vehicle booking is governed by the cancellation terms in Article 13 — these allow you to cancel a booking at any time.

Your other rights — in particular rights arising from liability for defects of the service provided, the right to compensation for damage, and the right to turn to an alternative dispute resolution body — are not affected in any way.

15. Complaints and alternative dispute resolution

If the service was not provided properly, notify the defect without undue delay — by e-mail at info@pozicauto.sk, by phone at +421 907 633 517, or in writing to the registered seat address. State the booking number, a description of the defect and what you are seeking; photo documentation helps.

We will issue you a written confirmation of the notified defect without delay, stating the period for remedying it, which will not exceed 30 days from the notification. If we reject liability for the defect, we will notify you of the reasons in writing.

If you are not satisfied with the handling of your complaint, first contact us with a request for redress. If we reject that request or fail to respond within 30 days, you have the right to turn to an alternative dispute resolution (ADR) body under Act No. 391/2015 Coll.

• Under Section 3(2)(c) of Act No. 391/2015 Coll. the competent ADR body is the Slovak Trade Inspection, Central Inspectorate, Bajkalská 21/A, p. o. box 29, 827 99 Bratislava 27, www.soi.sk. The list of all authorised ADR bodies is maintained by the Ministry of Economy of the Slovak Republic at www.mhsr.sk.
• An ADR proposal may be submitted in paper form, in electronic form or orally for the record (Section 12(5) of Act No. 391/2015 Coll.). Submission is free of charge for the consumer; under Section 22(2) of the same Act the ADR body may charge a fee of no more than €5 including VAT.
• The European Online Dispute Resolution (ODR) platform was discontinued as of 20 July 2025 by Regulation (EU) 2024/3228 and no longer operates — please therefore resolve disputes directly with us or through an ADR body.
• In a cross-border dispute the European Consumer Centres Network can help you (the European Consumer Centre in Slovakia at the Ministry of Economy of the Slovak Republic).
• The right to bring the matter before a court remains unaffected — alternative dispute resolution does not exclude it.

16. Personal data and vehicle monitoring

• We process personal data as a controller in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. The scope, purposes, legal bases, retention periods and your rights are described in detail in the Privacy Policy: /gdpr
• To conclude and perform the agreement we need identification and contact details, data from your identity document and driving licence, and payment details. Without them the rental cannot be concluded.
• The vehicles are fitted with a GPS unit. We process location data on the basis of our legitimate interest in protecting high-value property, in providing assistance and in handling insurance incidents and traffic offences — not to monitor the lessee as a person on an ongoing basis.
• We retain the photo documentation from the handover protocol in order to evidence the condition of the vehicle at handover and on return.
• We use document scanning (OCR) only to speed up data entry and only with your consent; you can also enter the data manually.
• The use of cookies on the website is described in a separate document: /cookies

17. Customer account, loyalty programme and discounts

• A customer account is not required in order to book — you can book without registering.
• We operate a loyalty programme linked to a registered account: for every euro paid you earn 1 point, at the SILVER tier 1.5 points and at the GOLD tier 2 points. When redeemed, 100 points are worth €1. Depending on the tier reached (BRONZE, SILVER, GOLD) you additionally receive a discount of 0%, 5% or 10% on further bookings. Current thresholds, multipliers and benefits are shown in your account and we may adjust them for the future; points already credited do not expire as a result of a change in the rules.
• Points can be applied to reduce the price of a booking in accordance with the rules displayed during the booking process. Points are not transferable to other persons and cannot be exchanged for money.
• The registration discount, the loyalty discount and discount codes apply under the conditions stated with each discount and in the price breakdown; a discount cannot be applied retrospectively after the booking has been created.
• Only a customer with a completed rental may submit a review. We reserve the right not to publish a review that is vulgar or untrue or that contains third parties’ personal data; we do not edit the rating itself and do not filter reviews by how favourable they are.

18. Carriage of passengers and airport transfers

• The passenger transport form serves as a non-binding enquiry. A contract of carriage is formed only upon our written confirmation of the date, route and price.
• The route prices shown on the website are indicative, per single journey, excluding VAT, and include both the Slovak and the foreign motorway vignettes. We will confirm the final price including VAT before the journey.
• The carriage is performed by the lessor’s driver; it is not a vehicle rental and the articles on the deposit, kilometres and the condition of the vehicle do not apply to it.
• Please notify cancellation of a confirmed transfer as early as possible. Where cancellation is made less than 24 hours before the agreed pick-up time, we may charge compensation for the costs actually incurred.

19. Final provisions

• The contractual relationship is governed by the law of the Slovak Republic, in particular the Civil Code, Act No. 108/2024 Coll. on consumer protection and Act No. 22/2004 Coll. on electronic commerce. The choice of law does not deprive a consumer of the protection afforded by the law of their country of residence.
• We resolve disputes preferentially by agreement. A consumer may also bring an action before the court of their place of residence under Regulation (EU) No 1215/2012; these T&C do not restrict the jurisdiction available to the consumer.
• We may amend these T&C. A booking already confirmed is always governed by the version in force at the time it was submitted; the new version applies to bookings submitted after its publication.
• If any provision of these T&C becomes invalid or ineffective, the remaining provisions remain in force. Unfair terms in consumer contracts are invalid under Section 53 of the Slovak Civil Code.
• Only the Slovak version of these T&C published at www.pozicauto.sk/podmienky is legally binding. This English text is an informative translation which has not been officially certified; in the event of any discrepancy the Slovak version prevails.
• This version of the T&C is effective from 1 June 2026 and replaces the previous version.